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"If My Product's So Great, How Come I Can't Sell It?"
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Third Agreement:

Lead With YOUR Hot Button

How do we reach that special one in ten who would buy our thing if they knew what it could do for them?

First, we make sure we don't turn them off and make them change channels. Live by the Second Agreement. 'No more seller-talk' is our new mantra and we monitor ourselves like hawks to swallow any seller words that might reappear just out of old habit.

Don't worry if you hear yourself still sounding a bit like a seller bear once in a while. It happens. The old habit will slowly disappear the more you practice the Second Agreement. It may take a while, but soon, it will become second nature and you'll know that the people who don't respond to you are probably one of the 9 in 10, no matter what you said. At least not now.

When we eliminate all seller-talk from our product introductions, we're often left with nothing to say! Test this on your own product introduction script. Cross out all words and phrases that are generalities, techno-babble, or hype. What do you have left???

That's right .

So, what do we say instead? -- The same thing we normally say when we want someone's attention. We call their name.

Picture a group of people downtown where you live, and you announce: "Everyone named 'Harry', please step forward". If you spoke Harry's name loudly and clearly enough, wouldn't all the Harry's step forward wondering what you had in store for them?

Would you expect the people named James to respond too? Maybe a few Jameses would step up wondering what the Harry's were getting, and thinking they might get in on the action too. If you asked for "everyone who wears a size eight shoe" or "anyone who recycles" don't you think the size eighters and the recyclers might perk up, curious why they were singled out? Perhaps they might even feel special.

People go by lots of different names ¡V Christian, redhead, prefer alternatives to drugs, have achy joints, etc.

OK, you say. That makes sense, but how can we call their name if we don't know it???

You're right. It's tricky. But there's a way.

COPYRIGHT Kim Klaver 2004


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